Customer relationship management consultants provide independent advice on solutions for managing customer service and customer relationships. Their aim is to help clients improve customer ...

As a customer service consultant, I rarely run across a company that doesn't claim that it "strives to provide superior customer service," or other words to that effect. (The exceptions are incredibly ...

It's true: I myself am a consultant on customer centricity (consulting, in other words, on the concept formerly known as "the customer experience," and, before that,"customer service.") But that doesn ...

The ultimate 4-step customer service recovery method, based on consulting the best practices of today’s great customer-centric organizations. Based on the best practices of the greatest ...

From time to time, in my work as a customer service consultant, I run into company leaders who wake up on a random weekday morning, suddenly and unstoppably gung ho on improving customer service ...

WHETHER you are a billion-pound company or a start-up, a negative customer experience can have a devastating impact on a business. And failing to learn and put better procedures in place to improve ...

gave my bank details and email address. former, the housing finance group refuses to respond on email. With the latter, I simply hit the blank wall of a call center, so anything beyond a simple query ...